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Frequently asked questions
Everything about our products, shipping, returns and payment. Can't find your answer? Get in touch.
No. Mpetgroup sells home pet accessories only — feeding bowls, fountains, grooming tools, beds, mats, carriers, toys and tidy-up gear. We never sell food, treats, supplements, or any medication.
Our feeding items use food-grade, BPA-free materials, and each product page lists care and safety notes. Many items are for supervised use and are not chew toys; some include small parts that can be a choking hazard for small pets. Always choose a size suited to your pet and replace worn items.
All prices are shown and charged in USD (United States Dollars), wherever you are in the world.
US shipping is $6.95, and shipping is free worldwide on orders over $60. International rates are calculated at checkout. All orders are tracked. See our Shipping Policy for delivery times.
Unused, unopened items can be returned within 14 days. For hygiene and safety, opened pet-contact items can't be returned unless faulty or sent in error. See our Returns & Refund policies for full details.
Card payments appear as MPETGROUP. We accept Visa, Mastercard, American Express, Discover and PayPal through secure, PCI-compliant processors.
Yes — groomers, shelters and pet stores can request wholesale pricing through our Bulk & Trade page. Our team replies within 1–2 business days.
No. Our products are everyday home accessories, not medical devices, and we make no medical, therapeutic or training claims. For any health concern, please consult your veterinarian.